Just wanted to share, nothing too dramatic, about how much I have disliked the service/value I got from the ANZ Travel Adventure Card.
My first Rewards card was Amex Explorer and I have loved it and loved Amex. Nothing short of a superb service experience and value.
My second one is the ANZ, and wow what a shock. Felt like they took me 20 years backwards in time.
I had to go to their physical branch, open another account, no chat, no rewards app, the rewards site and the banking site are different, it’s a pain to redeem flights, one of the only ones who still won’t transfer to Velocity, call centre only works Mon-Fri, when you call you to need to enter manually a ridiculous amount of details, about 5-10 min before you can get to anyone when I close the account no one even talked to me or sent me an email, I had no confirmation my account was closed when I decreased my limit they didn’t email/called me, they sent me a message in their own site which I never use, it took me 2+ weeks to notice…
I know it is nothing really to complain about in the current environment… But I thought it might be nice to share and maybe divert people if they care about service.
I miss my Amex
I had a few other credit cards, just to compare.