Hello all,
NAB has recently taken over some banks and credit cards such as Citibank and Virgin Credit Cards.
I have been waiting for any articles from PointsHacks but I haven’t seen any yet.
I would like to share my experience with their offering so far.
Alas, I can’t really give a full review because I wasn’t able to even apply for a credit card with them.
As part of their application process, I had to verify my identity via my DL or passport.
These failed several times. I suspect this is because I didn’t include my middle name in the application on the first page(because the mycard website said it was optional), however my middle name is on my license and passport.
Unfortunately, I was not able to go back and edit my name or details once I reached this step of the application.
If this is the reason, then silly me for trusting the website’s instructions!
Unfortunately no one at mycard can confirm if this is the reason, but we suspect it might be.
I have not been able to proceed with my application, nor delete it to start over.
I am effectively locked out from applying for mycard.
I raised a formal complaint, and days later, they confirmed that I could not proceed and they could not delete my profile/application.
I asked when I could apply again, and I was given different answers - 6 months? 2 years? They don’t really know.
My next step is to lodge an AFCA complaint to try to get the attention of someone who has some intelligence or ability to help.
Failing that, I will try to get in touch with my NAB branch manager and see if they can get someone’s attention.
And failing that, I will refinanced my mortgages and leave NAB and its inept subsidiaries completely.
I hope you have a better experience.