I have recently obtained the Amex Qantas Ultimate card with a view to purchasing a flight to Lahore in April.
The card comes with complimentary Amex and Qantas Club Lounge passes for QF or QF operated flights which should be fine because I’m flying a QF operated Emirates flight.
The problem is that the flight I want to book departs at 6am and the lounges don’t open until 5/6am - I’m not a frequent flyer so ideally I would have wanted a comfortable 2 hours using the lounge but due to not being open 24/7 I won’t really be able to use them properly or not really at all (I’d have to be at the gate within 30minutes of departure…)
Instead I thought it would be good to use the pass during my 7h layover in Dubai however I have been told that the Qantas Business lounge in Dubai is Emirates owned and doesn’t accept complimentary Qantas Club lounge passes. So now I’m disraught because as I said I don’t fly frequently so I don’t want to waste these precious lounge passes!
Is there any way I can use them during my layover in Dubai? Has anyone had experience haggling with Qantas about this? It’s not my fault that the Sydney lounge is not open 24/7 and with a 7hour layover I really think they could be accomodating me better. I will call and complain to their customer service but I’m wondering if anyone knows any other avenue or had this problem?