I’m not sure that would do you any good. Taken directly from the ‘Financial Services Ombudsman Australia’ site under the heading, ‘Types of Disputes that we can consider’:
We may be able to help if you believe your financial services provider has acted unfairly towards you, for instance by:
- breaking a law
- breaching a relevant Code of Practice
- not meeting standards of good practice in the relevant industry sector.
Westpac aren't breaking any law by excluding you from the promo, or breaching any codes of practice or anything like that. These promotions are geared towards growing their customer base by enticing new people who don't yet use their products to become customers. I agree, it doesn't reward your loyalty, but they see you as someone they've already got so they don't put so much emphasis on wooing you; you're already there.
The average person doesn’t come and go between banks as frequently as someone who flits from new card promo to new card promo for points might, and so they’re dealing with the average person. The average person can’t be bothered to switch unless there’s a problem, so in their mind you’re their customer already and unless they royally screw you over that’s unlikely to change and so they don’t need to make this offer available to you.
Hope that helps shed some light on things!