Just wondering if anyone else is had the below issue and if so, what steps have you taken to resolve:
- Applied via PointsHack for the NAB QFF 115k offer and was approved
- Completed minimum spend requirement within first statement period (ended June 2018)
- As at September 4, 2018 am still yet to receive the points earned via spending as well as the bonus points.
- Have lodged a complain with NAB and have been offered $1,400 in compensation as they state “loyalty program has been updated and no clear timeframe can be given as to when the points will be credited”.
Any assistance is greatly appreciated as I am flying to Africa in 10 weeks and am now having to fork out the $5,000 for the flight.