My partner stayed in the Mantra (Accor) for 58 nights total (22 in 2019 and 36 in 2020).
And for some reason, she only got 5733 points, which seems very low.
Also, she is now gold status, stating only 36 nights (60 for platinum) instead of the 58 that is recorded.
In addition, I think the entire stay was about 16,000 AUD, that should qualify her for a higher status.
Anyone got an idea? Sent email to Accor but no response yet.