We have been affected by stopping flight EK432 between Brisbane and Singapore from 30 March 2020. We have a ticket in April that on the way back to Australia we have a compulsory stopover of near 12 hours just because this flight was cut. We always used to take flight EK432 at 21:15 on the way back to Australia in order to avoid such long stopover so that we didn’t have to wait in Dubai airport till 2:30am next day to take the direct flight to Brisbane,
This is an inconvenience caused by Emirates to us as a frequent traveler and one of us as a sliver member.
Hence we asked for complimentary accommodation (hotel) during these 12 hours. Emirates formally refused that. (we are not eligible for Dubai Connect as well since a leg of flight is by flydubia)
Now I am seeking advice from you guys, is there any external authority(ies) that we can make complain?
This stoppage was approved by “Singapore Competition Watchdog” and “Competition and Consumer Commission of Singapore (CCCS)” and they approved it because they think no one was affected, we are a good example of this affect , is CCCS the right organisation to talk to ?
Also here in Australia can we make formal complaint to “ACCC (Australian Competition and Consumer Commission)”,or any relevant Omudsman?
Please help us,
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