I just placed a hold on some KrisFlyer Saver award flights… After the hold was placed, I went back in to look at the flight - (which I had already confirmed, had only 1 Saver seat left, at the time I called to request a hold) - and I noticed that it was now shown as “Waitlist”.
So, my question is - are all those flights or perhaps most of those flights, that you see shown as “Waitlist” on KrisFlyer redemption searches, possibly flights that are on hold for other people?
All in all - a great system anyway, including wonderful service received from the excellent KrisFlyer customer service staff I spoke with. And not too long a wait on the phone… even during the current difficult travel time that it is…