What to do if my Velocity account is suspended?

Frequent Flyer Programs
1

I have just had my velocity account suspended, I have only ever borrowed points to family members and transfers to them via the ‘family transfer’ function and received the points in return. I have something like 596k points in my account and multiple flights booked, Im nervous that the bookings could be effected?

Has anyone experienced this before?

2

Sorry to hear that @themoderndaylifestyl,
If I were you, I’d take a look at the Terms and Conditions specific to Membership Suspension and your options to seek a reversal of the decision etc…
Good Luck.