I’d love some tips for little-known routes to Europe besides the main ones we know (via Singapore or AUE)?
I recently flew on Singapore Air from Brisbane to London, return London to Cairns and I booked via the Virgin site. I booked with this airline because I wanted to use the Velocity points I’d accumulated to upgrade to Premium Economy. I didn’t do the research prior so I didn’t know you can’t use Velocity points to upgrade Singapore Air-operated fights. It was very annoying but at least I still have the points to do something else with.
What I found surprising was how unhelpful customer service was at both Singapore Air and Virgin when I wanted to manage my booking. Singapore Air wouldn’t help because the flights were booked via Virgin, and Virgin wouldn’t help because the flight was operated by Singapore Air. I also didn’t get a straight answer out of anyone about how Velocity points can’t be used to upgrade SA operated flight. I got the answer from a forum on the internet. It’s like they didn’t want to straight up tell me?
But what I did find out, for anyone interested, is a route to Europe from Australia where Velocity point upgrades could be useful. Take a VA flight from Australia to Hong Kong, and then a Virgin Atlantic flight from Hong Kong to Europe (although Velocity points still can’t be used on this leg to upgrade).