What is going on with Star Alliance award availability on Avianca website?

Is anybody else having trouble viewing Star Alliance (or Thai) award availability on Lifemiles new award screen?
Old screen a few days ago was fine!

Thai’s booking site for the last 2 days results in ‘error’ page from my 3 computers!

The lifemiles website is showing no availability for any flights out of Australia to asia or europe on any day! It must be a website issue as the search results show no availability in an instant. I e mailed them and got a generic response about how award bookings are subject to availability and to call the call center if needed. They won’t admit that there is a technical issue

This has to be more than a “computer glitch” and needs serious investigation!

Does anyone know how to “Escalate” it to the “higher mortals” at Point Hacks?

Is there a Moderator that can instigate?