Hi,
I had a question with the Qantas / Emirates code share flights - Qantas booking, plane operated by Emirates & I am a Qantas Platinum Frequent Flyer Member. I am flying from Australia → DXB → Europe return all on QF8xxx code share flights between Qantas & Emirates.
On the Qantas under checked baggage, it says that I am allowed (As Platinum FF & flying to Europe via Dubai from Australia) 50Kg of baggage at this site: https://www.qantas.com/au/en/travel-info/baggage/checked-baggage.html
However, when viewing the webpage on Qantas’ website about Emirates as a partner directly, it says that I am not entitled to that bonus. However, about this table it says to refer to the 1st webpage for potential bonuses due to code share flights. This led me to believe that I do get the extra luggage.
However, to confirm this I called Qantas support & they agreed I had the extra baggage. Minutes after the call ended, they called me back to urgently tell me that it wasn’t actually true & I don’t get additional luggage. Furthermore, when calling Emirates, they agreed that I had no additional luggage.
I am currently very confused and would like clarification as to what I am entitled to as a I am getting several conflicting stories.
Anyone had this issue before and can provide some insight?
Thanks