I have booked a return flight through Virgin America Elevate flying Virgin Australia in Business Class (Canberra to Melbourne). On one of the legs Virgin has made a schedule change and moved the plane from a 737 to an ATR 72. As the ATR 72 does not have Business class the booking has been moved to economy.
I have tries to contact both Virgin Australia and Virgin America but both say it is the other parties issue. I understand that this issue is complicated by the fact the Virgin America/Australia partnership has now ended.
I have lodged a complaint with Virgin Australia through their online form. My primary resolution would be to have my flight changed to a later flight that day in business class as long as Virgin can provide a quick response. If this can not be done what are my options for seeking compensation?