Hoping to seek some insight into the policy for refund of taxes and fees of Qantas classic rewards bookings that are cancelled.
I had booked a return MEL- SIN classic reward booking in Business, but my plans changed last minute and I had to cancel the outbound leg of the trip as I could not change it to a suitable time. I called up, cancelled the outbound leg and was told that I would be refunded points and taxes/charges for that one leg cancelled - points arrived the day after, was told to expect the taxes/charges refund within 4 weeks.
I then flew the return leg back to Melbourne with no issue. After 4 weeks, still no refund of taxes, I called Qantas customer service again and they informed that they’ll expedite the refund to be expected in 5 business days.
I waited 2 weeks and finally decided to call again. This time I was informed that Qantas policy is to not refund taxes and charges if one leg is flown on the itinerary?? As such, no refund would be processed, contrary to what I had been told from the beginning.
I can’t find any information on this ‘policy’ online, does anyone know if this is accurate? Considering what to do from here.