Qantas oneworld classic reward flight challenge to change with a Qantas agent

Flights & Airfares
1

I have already booked a Qantas Oneworld classic rewards flight from BNE-SYD-KUL-NRT-HKG-HEL-LHR-HEL-HND-SYD for 2026, which has been booked over the last few months. As seats become available I have been ringing Qantas to book new legs.

I contacted Qantas to book internal flights through Europe and to book my return flight from SYD to BNE, thus completing the reward flight.
The Qantas representative advised me that my existing booking does not comply with the ‘Oneworld’ around the world conditions. Apparently I have to travel generally in one direction around the world crossing both the Pacific and Alantic Oceans. I do not comply as I have returned basically the same way as the trip outbound, regardless of the fact I have already made those bookings with other Qantas representatives and been charged 636,000 points and taxes in cash. Those representatives made no query of the return legs.

Before I began booking these flight segments, I did check the Qantas T&C section 14.4 to ensure I complied. I rang Qantas before booking to explain my intended route to also ensure I complied with the Qantas Oneworld classic Rewards rules, and I read Point Hacks and their comment from the articles on RTW states " you don’t need to fly around the world with a oneworld reward".I have made bookings as described in the first sentence and now I am told my flight does not comply. I have emailed Qantas customer care who confirm the flight does have to comply with the ‘Oneworld’ website, which is different from Qantas T&C 14.4.

Is anyone aware of this change, or is Qantas spinning me a tale?

2

Unfortunately you got an inexperienced consultant who has confused the award flight with the paid RTW flight conditions. Just keep calling until you get a consultant who understands the rules.

3

Jabba
Thanks for your comments. Unfortunately the last 3 Qantas consultants I have rung are not familar with the Qantas classic rewards. They offer to find the information and call me back, but over the last 24hrs, not one of the three consultants did. I will keep trying. Thanks again.

4

Jabba, Not sure of your expericence in this issue. I have managed to progress my ticketing somewhat, but now there is an issue over ‘Stopovers’. For example I am flying into Narita (Tokyo) stopping for 4 weeks and flying out of Haneda (Tokyo). Qantas is classing this as two stopovers, because it is two different aerodromes, regardless the aerodrome service one city. Another example, I am flying into Budapest for a river cruise and making my own way to London, before flying out. Qantas is also classing this a two stopovers, one in Budapest and one in London. I know I have to add the segment miles to ensure I comply with the rules, but again, my reading of the Qantas T&C indicates this is also only one stopover. Are you able to advise?
Thanks David.