We don’t fly much so l did my best to get a special treat for my love.
30 year anniversary trip to Port Douglas booked 6mths out as a classic reward business class.
Arrived Melbourne airport this morning for a 09.45 flight, only to be told sorry flight over booked your sitting in economy.
It wasn’t a points upgrade, l booked return business, Mel/ Cairns in November.
Surly if since the start of the month they changed planes we could of been notified.
Such a letdown when finally getting first holiday away since Covid began.
Hi @fborgy
Really sorry to hear of your experience which is every point hacker’s nightmare. Happy anniversary, and despite the letdown, I hope you are enjoying Port Douglas as I write this.
There is a disproportionately high number of complaints about Qantas’ customer service on this website, other websites, and in the media at the moment. By “disproportionately high” I mean that you’d expect Qantas to receive more complaints than other airlines just because of its much larger size and market share, but even accounting for that, there’s still a ridiculously high number of complaints such as yours.
When it comes to Qantas at the moment, caveat emptor.
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Hey maybe rookie error Sat morning flight, return flight on Thursday see how that ends up.
Cheers 
Sorry to hear that you got downgraded! It doesn’t help much now, but make sure Qantas gives you a refund of the points difference between Business and Economy on that leg.
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Will try after we get home Thursday, at this point we have seats for the return leg so all good.
Cheers.