I made a booking on delta using velocity points, filled out all the info then it told me to contact guest services.
I did to complete the booking and I got stung 9000 points x 4 for doing booking over phone, they told me I can’t make points plus pay on mobile devices ???
Mind you 3 out of 4 guests are platinum members, not very impressed.
Can any one tell me where on velocity or virgin it says making points bookings must done on a pc !?