After reading up on this site and other sites of the benefits of IHG Ambassador program, I took the plunge and joined up. I booked a 1 bedroom Deluxe Residence at Intercontinental Osaka and was hoping I would be upgraded to a 2 bedroom Superior Residence as according to another forum that was the “upgrade path”. I understand that upgrade path is not official from IHG but the terms of the program also states the guaranteed room upgrade is “A room one category higher than purchased will be assigned upon check-in”. Is the 2 bedroom not “a room one category higher”?
When I emailed the hotel about another issue, they came back and told me “oh, by the way, regarding the room upgrade, there’s no room category higher” than the one I booked so they offer all Ambassadors who book the 1 bedroom deluxe residence with 10k IHG points. I’m travelling with a friend and a 2 bedroom is “preferable” but not “critical” however, one of us might be sleeping in the couch in the lounge room. If I knew there was no upgrade, I would’ve booked a twin bed which is roughly $120 cheaper so in a sense, I’m buying the points – at a lower rate than the recent 100% bonus. Maybe my expectations for the upgrade were too much? haha
My question is, should I take the 10k points or try my luck and go back and ask for an upgrade? Do they allow a bit of negotiation, say if I ask for 20k points instead?