I booked my parents in law for a return business flight domestically. The flight away was fine, but coming back, their plane was cancelled and replaced with a plane with economy only.
What am I/they entitled to in terms of points refund, compensation etc?
Unfortunately, as far as I understand, the airlines are ultimately responsible for getting you from A to B safely. You could try and get a refund for the point difference.
My most recent sour experience was a last minute flight cancellation and they offered a replacement flight much later in the day, which wasn’t suitable. They could only offer a point refund and I had to pay for last minute flights with $$. I would have rather fly economy on the original flight in that instance.
1 Like
Most likely they should be able to claim the fare difference.