I booked business class multi city sydney to jfk then a second leg jfk to Heathrow (reward). I haven’t booked any flights home because they aren’t released yet. This is for a year in advance. Apparently there is a way where u can add flights and pay a change fee but I can’t see anything like that under bookings etc, only thing I can see is the ability to change the flights that I have already booked but not add to.
Secondly, I was trying to change the jfk to heathrow flight to another time and on the first page it said $0 change fee but on the next page it wanted to charge me 10k points + $5. I thought under the covid rules I could change time for free. I tried contacting qantas but 2 hour phone wait and they haven’t replied on facebook message yet from a week ago.