How should I follow up on missing refund from Qantas on a cancelled reward flight?

Frequent Flyer Programs
1

Hi I cancelled a Qantas business reward booking for 2 passengers in November last year (2019) one way from Denpasar to Sydney Business class on Jetstar.

I have yet to receive the approximate 80,000 refund points. I asked in a chat talk on-line with Qantas FF who said it should take approximately 6 weeks, but since the Covid I have been unable to launch a chat.

Do you know if I am required to make a formal application?

Virgin Velocity, which I used from Sydney to Denpasar refunded within the 6 weeks as promised.

Any Advice

thanx

Shauna

2

I suggest you call up on to QFF phone line and ask about the situation.

3

I had similar situation, I rang and had everything sorted and points and refund within 4 days.