I had a first class booking Emirates, booked via QFF. It was originally booked early 2019, and we were due to travel in April 2020. I rang QFF and rescheduled in early March, to later this year (Nov). As it is rather clear now, there will be no chance of flying internationally this year, I phoned QFF on Saturday night (27 June), and cancelled the award booking. The phone agent stated I should receive my points back within 24hours, and a cash refund ($1200 ~) within 10-12 weeks.
As of now, I still haven’t received my point refund (576,000), which is not that unusual, although I am a little concerned as there was no email confirming the cancellation (the trip has been removed from my QFF account however).
I was wanting to hear other people’s experience of getting the points refunded, and the cash portion as well. How long did they take?
We also cancelled a SIA redemption booking on April 3, and those points refunded on 25 May. They also stated that the cash portion will be refunded within 16 weeks as of 5 May. Obviously, we haven’t received the $ portion from that yet.