How does the complimentary AMEX Virgin lounge pass work?

I’ve booked my free American Express Virgin flight, with it I get complimentary access to virgin lounge. How does it work, do you just use your boarding pass/show credit card or do I ring American Express for a pass.

Thanks in advance



If your credit card is the American Express Velocity Platinum Card,

To quote from T&C:

Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions available here. Two Single Entry passes to the Virgin Australia lounge will be activated on the Basic Card Member’s Velocity membership card annually on or after each annual Card fee renewal date. Single Entry passes are valid for 12 months from the date of issue. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available here and as amended from time to time.

I believe you need to bring your boarding pass and your Velocity membership card to the lounge.