How do I book Amex Velocity complimentary flight?

Hi all
I have previously booked through the complimentary flight booking link however this now diverts to Velocity and when I sign in, it shows flights for currency or points only. What am I doing wrong? I am trying to book for June 2024 and my Amex anniversary date is September if that makes any difference. I am pretty certain I haven’t used this year’s flight.


If you have tried this page ( , maybe give this number a call?

" Please contact American Express at 1300 366 105 for further information "

Thanks Warren :smiling_face:
I did that and they recommended I delete my cache history which seemed to work!

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