Has anyone experienced difficulty in accessing the Virgin / Velocity website?

hi all,

I am travelling in the USA and booked a reward flight via the Velocity website yesterday.

However I am urgently trying to cancel / amend the booking but I can’t seem to access the site from my iPad or iPhone… Something about the server not being found. Has anyone else experienced this? And is it possible to edit (change destination) such a booking?

thanks in advance


Here you can find 87 pages worth of complaints from users who have issues like you are having everyday.

Velocity Website is Rubbish

Just give them a call and get it sorted out.