To cut a long story short (can give you the full storey if you want) we had a points flight from BOS-DOH in early Nov booked with Qantas points on Qatar. We arrived at the airport and 1 of our party of three was told she was to be downgraded to economy. We protested but were given no other option but to accept and a $250 us compensation. After we boarded we found that 6 Seats in j cabin had been reserved for pilots and crew.
We have had several contacts from Qatar expressing their deep deep sorrow for our situation but no further compensation will be offered.
Qantas has lodged our complaint but no further contact
My question is what should we expect as fair compensation and how should we handle this complaint to take it further?