Hi When Qantas upgrades an international traveller from economy to business class is this done via computer or manually by Qantas employees please?
why do you want to know?
I find your friends story unlikely, as Qantas upgrades for paid tickets are prioritised by a computer. If your friend travels on industry discounted tickets or staff/interline fares then these do get actioned by a real person, however even then the staff have a strict hierarchy to determine who gets upgrades.
The order of priority for an upgrade goes…
- Status; platinum outranks gold, gold outranks silver etc.
- Type of fare being upgraded; if you're trying to upgrade from a flex fare you will be higher priority than upgrades from standard economy fare, and at all times a paid fare outranks an industry discounted fare.
- Date the upgrade was requested; first in best dressed.
- Your join date with the frequent flyer program; rewarding long-standing members ahead of newer ones.
Thanks JimmyYou have made everything so much clearer for me I think my friend was definitely just trying to show off. It sounds like Qantas has quite a process in place which is good to hear.