I wrote to Qantas recently to complain about their new Rewards Classic plus seats, their response was as expected, dismissive. My email is below…
Qantas should take a leaf out of Singapore Kris program where they have a saver rewards seat or Advantage Rewards seat, which has a 15% points premium not 400% like Qantas.
Is there anyway to convert Qantas points to Kris?
I would appreciate other people thoughts.
Category: Complaint
Sub category: Frequent Flyer
Feedback nature: Using Points
Question: Your new Rewards plus is a scam and a con job by Qantas. You have no intention of trying to help customers get rewards seats. You keep promoting non stop about getting rewards credit cards and earning points, but you don’t offer anywhere near enough rewards seats. Now you have come out with this new program called rewards plus where you have plenty of seats, the only problem is you need 4 times more points to get a seat. For example for the next 10 months Melbourne to London Business class seats, you have available as rewards plus seats every day, BUT NOT ONE SEAT in 10 months is available as a rewards seat. Normally Melb to London is around 120,000 points for a Business rewards seat, you now want 500,000 for rewards plus. I would need 2 million points for 2 return Business rewards plus seats instead of 500,000 normal rewards seats. The new CEO is sprucing about how you are listening to customers, it is the complete opposite. Qantas should be embarrassed how you treat your customers with your rewards program. See my attachment of your available rewards seats, Melbourne to London, not ONE rewards seat is available, only rewards plus, where you want to gouge your customers by 4 times more rewards points for the same seat. Shame on you Qantas. Regards Danny
Response required: Y