Can Qantas agents see the same award space as American Airlines?

qantas-frequent-flyer

#1

Hi all,

Quick question…

If I have found an American Airlines flight available for redemption on the American Airlines website, can I call Qantas and book the flight using Qantas points as I can’t see the flight on the Qantas website?

Thank you


#2

Hi Tross888,

Not necessarily. AA sometimes make preferential award space available for their own members compared to what partners would see, so it’s possible they’re making seats available for their own members which Qantas’ wouldn’t be able to see.

You’d have to call the qantas frequent flyer help desk to know for sure, as there are systems the agents have access to which may show more than what you can see, but keep in mind they may tell you they can’t see it and if that’s the case there’s not much you can do.