Anyone experience this before; booking Qantas reward seats then airlines cancelling booking?

I booked my RTW itinerary online, received an e-ticket and my booking was confirmed. I called Qantas to change the flights given no fees at the moment and was able to add an additional flight into the whole itinerary and change 3 other flights. Had THE best flights, stops and all within the capped 320,000 points business class. Paid the taxes fee and thought all was grand.

A couple days after making the call and changes, I login to my FF online just to look in awe at my awesome itinerary but then I notice one of my flights is missing Narita - Male via Doha with Qatar airways. I thought maybe it was a system glitch, gave it the weekend and checked back the next week. All of a sudden now another flight was missing as well Male - Paris via Colombo with Sri Lankan airlines. I call back and all the rep could tell me was that she could rebook the missing flights and I pay the taxes again (had to check my statement as I didn’t realise the payment never actually went through). So sweet all booked, expect an email within 24-48 hrs.

Never got the e-ticket, but didn’t think much of it because I was checking every couple of days online and the flights I rebooked that were missing were showing for most of the last month. Today, checked again AND THEY’VE DISAPPEARED again. Check my statement, can see the payment didn’t go through from my last call so thought I’ll just call and do this all again - keep in mind current wait times are hours, been pretty patient and persistent.

Call up, the rep tells me the payment never went through so the airline cancelled those specific flights (not any of the others that I changed at the same time, they are still locked in?!) and now those flights I had booked are no longer available / no longer have reward seats. In despair, Im trying to ask the guy how is this happening. I’ve called, booked, paid but then poof. Second time, call, booked, paid. He said in 24-48hrs I should receive an e-ticket or something emailed, if not then I supposed I call again and just keep running the risk of loosing such a huge leg of my trip.


Found it a bit weird as well the rep told me there were no reward seats on either of my original flights NRT-DOH-MLE,MLE-CMB-CDG I jumped online while on the phone, searched the flights and it showed there were reward seats for the second MLE-CMB-CDG, none for the first one which I could accept - this was on qantas mult-city booking tool. So thinking creatively, ask him to search for NRT-CMB and he found a direct flight with Srilankan Airlines which was business. I’ll just pay for the flight myself from CMB-MLE. Asked him to check again the MLE-CMB-CDG again and he found reward seats business class so ended up able to book them.

Has anyone experienced this before? I’m trying to work out how after paying the booking can get 100% locked in. I’m not even getting notified that these flights are being cancelled. It’s like I pay and the airline decides not to do anything with my money or cancels the transaction. Just a real bummer cos was really looking forward to experiencing Qatar business and had the perfect flight through DOH to save a nights accommodation and arrive Maldives in the morning instead of night.

Should I keep checking to see if reward seats become available again for my original Qatar flight or is it unlikely? Anyone have any experiences changing your flights multiple times and how close up to the trip you do? Also any experiences with flights changing on you? Anything similar or advice please share.

Have you received an e-ticket yet? If not, tell Qantas to ticket your booking asap otherwise flights will keep dropping off your booking without you knowing about it.

Keep checking for availability. People cancel bookings all the time. You never know, you could get lucky and the flight you want could pop up again.

Not yet, I keep asking for them to give me an e-ticket, they say once the payment goes through they will but the payments are just not going through for some reason! I’ll try call again today now that it has been 3 days since I last called and paid again.

thank you so so much, I called them today and they manually created the e-ticket! Just kicking myself I didn’t do this the last time I called. Will keep an eye out daily if seats open up again on the flight I originally had, now I know what to ask for to 100% lock them in

Yeah something similar happened to me, I managed to jag a business class rewards booking from Perth to LA with Emirates (only Emirates option I managed to see 2 weeks either side of our travel date). The payment was showing on my credit card statement and I had all the booking reference numbers, I’d even picked my seats! Then I logged in about a week later and the itinerary had disappeared. Thought it was just a glitch, I didnt realise for a few more days that the payment on my credit card statement had been reversed. Didnt have time to hang on hold so messaged them on Facebook. They came back to me about 3 weeks later and said it was because I didnt put in our passport numbers - total BS as when I booked again (sadly with another airline) I scoured the whole booking page and alas no fields for passport numbers, yet this booking has processed fine…