I tried to buy Starpoints many times, but unfortunately it said my credit card information cannot be confirmed. I tried my many different credit cards, such as Westpac Black, Amex and CBA Diamond etc, but results is the same. what happened? Besides, when I try to buy an Alaska miles, it’s also the same problem, so I can not buy any points or miles from points.com supported websites.
Even it’s in my credit card as “Pending” status, the next day I still receive the email like this:
Your recent Mileage Plan™ transaction could not be completed. The transaction has been cancelled and your credit card has not been charged. Please try your transaction again or contact customer support.
I check my bill address and all information I put is correct. Besides, I used Master, Visa and Amex from different banks and try many times, all “Pending” in my account, then next day I receive an email from Alaska or SPG to say it is failed to buy.
Does any one have similar experience and how to solve it, it is really annoying me. Thanks.